San Antonio, TX based managed services provider is seeking a technical support professional with an elevated customer service instinct to join the technical support team as a Tier 2 helpdesk engineer. This role will involve work side by side with members of the support team to identify and troubleshoot technical issues through support tickets and phone calls. This role will be on site in North San Antonio and is a full-time role with benefits and opportunities for advancement.

 

Duties:

Printer Trouble shooting 

O365 Troubleshooting

Active Directory, Service System Admin, some network troubleshooting 

Troubleshooting server and client-side issues on cloud

Documentation using Kaseya help desk ticketing system

 

Requirements:At least 2-3 years of helpdesk experience in an office365 environment

Bachelor’s degree of equivalent in direct professional experience supporting helpdesk and IT Administration as a front-line problem solver

Ability to effectively communicate both verbally and in writing

Excellent organizational skills with the ability to multitask and prioritize tasksAttention to detail and accuracy in completing tasks

Experience with helpdesk ticketing systems

 

Work Location: On Site, 40 per week (Monday-Friday from 8-5)

  

Benefits:

401 (k)

Dental insurance

Health insurance

Paid time off

Vision insurance

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